Oldham Golf Club had reason to celebrate at the 19th hole, recently, after M & C Risk Solutions played a blinder when the club’s insurances came up for renewal. Being a trusted local broker, the club approached M & C for comparative quotes to see how they stood up against the renewal prices provided by their existing provider. The club were particularly concerned as they felt the reinstatement value of their buildings was inflated. This effectively means that they felt they were over-insured, which would be reflected in their premium.
M & C wanted to get a true sight of where the reinstatement figure sat and arranged for an insurance reinstatement valuation survey to be carried out at their own cost.
The findings were extraordinary in that it transpired the client was significantly under-insured! M & C rectified the cover to ensure the limits were updated and on the back of the relationships they have with their insurer pool, and really getting to understand the client’s business, they still managed to save the client money against their expiring premiums.
This case is a great reminder for all businesses to ensure that they have the correct level of reinstatement value set out in their cover, and that avoiding having that conversation for fear of premium increases need not necessarily be an automatic outcome. (Not to mention being a false economy should a claim ever arise.) Taking into account all the other covers required by a business, by ensuring they have a thorough understanding of their clients’ businesses, M & C can tailor policies unique to their clients’ needs.
In a world increasingly driven by automation and web forms, this personalised approach to client service sets M & C Risk Solutions apart from the competition.
Tony Morris, MD of M & C Risk Solutions, says: “This case is a great example of how important it is to mine down into a client’s business and to never take anything at face value. I’m proud of the team here for their almost forensic approach to understanding the facts and building an accurate picture of what they were dealing with. It’s an ethos we’ve always promoted at M & C, and will continue to do so, regardless of case size or client type.”
If you’d like a no-obligation review of your current insurance cover, just contact us on 01457 243 108 or at info@mcrisk.co.uk. Given the opportunity, we’d love to help you find yourself joining Oldham Golf Club at the 19th hole!